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Clear service terms, transparent pricing and professional language services.
Welcome to Shamil Translation. These Terms & Conditions explain the general arrangements for our translation, interpretation, proofreading, certified translation and related language services.
We aim to ensure that the scope of work, pricing, delivery requirements and other relevant conditions are clearly communicated and agreed with our clients before services begin.
Shamil Translation provides professional language services in the Kingdom of Bahrain and the Kingdom of Saudi Arabia, with operational management coordinated through our Bahrain office.
Our services include translation, certified translation, interpretation, proofreading, editing and related document services.
Specific service requirements are determined by the quotation and arrangements agreed with each client.
We provide quotations based on the documents, language requirements, service type, project scope and delivery expectations communicated by the client.
Our quotations clearly identify the applicable pricing and relevant service arrangements.
Before starting work, we confirm the project requirements and address any questions or discrepancies with the client.
If additional documents, changes in scope or new requirements affect the agreed price, we discuss the changes with the client and obtain approval before proceeding with the additional work.
Services begin once the quotation, scope of work, delivery requirements and applicable payment arrangements have been agreed and the order has been confirmed by Shamil Translation.
Clients are encouraged to review all quotation details carefully before confirming an order.
Any special instructions, certification requirements or deadlines should be communicated and agreed before work begins.
Payment arrangements are specified in the applicable quotation, invoice or agreed commercial terms.
We accept online payments through Tap Payments and other payment methods communicated through our official channels.
Where a pricing discrepancy occurs, we discuss the matter with the client and arrange an appropriate resolution.
If a client pays more than the agreed amount, the confirmed excess payment will be refunded.
Cancellation or refund requests relating to services already ordered are reviewed according to the agreed service arrangements, the work performed and applicable legal requirements.
Applicable taxes are charged in accordance with the relevant laws and invoice details.
We discuss and confirm delivery requirements before accepting a project.
Shamil Translation makes every reasonable effort to complete and deliver services within the agreed timeframe.
However, unforeseen circumstances beyond our reasonable control may occasionally affect delivery, including technical disruptions, government procedures, emergencies or other exceptional events.
If an issue arises that may affect delivery, we will communicate with the client and seek an appropriate solution.
Shamil Translation is committed to providing professional, accurate and quality-assured language services.
Our translation work is performed by responsible office employees with attention to the source material, terminology, intended purpose and agreed client instructions.
We apply quality-review procedures appropriate to the project requirements.
Although every effort is made to maintain accuracy, translation involves human judgment, and occasional errors may occur.
If an error attributable to our work is identified, we will review the matter and provide the necessary correction without additional charge.
Any additional rights or remedies available under applicable law remain unaffected.
Clients may contact us if they identify an error, omission or inconsistency in a completed translation.
We review such concerns against the original source document and the agreed project requirements.
Where a correction is required due to an error on our part, we will make the necessary correction.
Requests involving changes to the original document, additional content or new instructions may be treated as additional work, with any applicable charges discussed and agreed in advance.
We provide certified translations according to the service requirements agreed with the client.
Different government authorities, embassies, courts, educational institutions and other organizations may have specific requirements for document acceptance.
Clients should inform us of the intended receiving authority and any special certification requirements before confirming the order.
Where additional procedures such as notarization, legalization or attestation are required, their scope, cost and arrangements will be discussed and agreed separately where applicable.
Decisions made by receiving authorities remain subject to their own procedures and requirements.
Clients are requested to provide complete and legible documents, accurate information and clear instructions relevant to the service.
Clients should review and confirm the language pair, spelling of names, intended use, delivery requirements and any special instructions before work begins.
If the source document contains unclear, incomplete or inconsistent information, we may request clarification to help ensure an accurate translation.
Our interpretation services may include on-site, remote, simultaneous and consecutive interpretation, depending on the agreed project requirements.
Interpretation arrangements, including event dates, working hours, language requirements, equipment, location and related services, are discussed and confirmed through the quotation process.
Any subsequent changes to the agreed arrangements will be discussed with the client before additional services or charges are confirmed.
Upon full payment for the agreed translation services, the completed translation and Shamil Translation’s transferable rights in that deliverable belong to the client, subject to any third-party rights and applicable law.
The client may use, reproduce and submit the completed translation for any lawful purpose, including personal, professional, commercial or official use.
Shamil Translation retains ownership of its pre-existing business materials, internal templates, processes and other proprietary resources.
We respect the confidentiality of documents and information provided by our clients.
Translation work is handled by authorized Shamil Translation office employees. We do not outsource client translation files to freelancers or submit client documents to AI tools.
For further details, please review our Confidentiality & Document Handling page and Privacy Policy.
Shamil Translation takes reasonable professional care in providing the services agreed with each client.
We remain committed to reviewing and correcting errors attributable to our work and addressing legitimate service concerns.
We cannot control the decisions, processing times or independent requirements of external authorities and service providers.
Nothing in these Terms excludes or limits rights or responsibilities that cannot lawfully be excluded under applicable law.
In exceptional circumstances, events beyond our reasonable control may affect service delivery or related arrangements.
Such circumstances may include significant technical failures, natural disasters, government restrictions, widespread service interruptions or other unforeseen events.
Where possible, we will notify the client, explain the situation and work toward a reasonable solution consistent with the agreed arrangements and applicable law.
Our services are provided through our registered business operations in Bahrain and Saudi Arabia.
The applicable law and any dispute-resolution arrangements depend on the contracting entity, the relevant agreement and mandatory legal requirements.
We encourage clients to contact us directly regarding any service concern so that the matter can be reviewed and, where possible, resolved amicably.
Nothing in these Terms limits rights available under applicable law.
Shamil Translation may update these Terms & Conditions from time to time to reflect changes in services, operational requirements or applicable laws.
The latest version will be made available on our website. Updates will not automatically change the terms of an existing confirmed order unless agreed or permitted by applicable law.
For questions about quotations, payments, orders or our services, please contact:
Email: shamil@shamiltranslation.com
Bahrain Office: Road 2831, Block 428, Jawhara Plaza 2373, Office 21, Seef, Bahrain
Phone: +973 1700 9790
Saudi Arabia Office: Building 7783, Sayda, Ad Duraihimiyah, Riyadh 12796
Phone: +966 50 844 3400