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Shamil Translation handles client documents and project information with care. This page explains how documents are reviewed, accessed, managed and handled during translation, interpretation and related services.
Confidentiality applies from the moment a document is submitted for review. Files may first be checked to confirm the language, document type, volume, formatting, certification requirements, turnaround and quotation.
Once a project is confirmed, access should be limited to the people reasonably required to manage, translate, review, prepare or deliver the requested service.
Client documents are not intended for unrelated use or disclosure to unauthorized parties.
Depending on the service, project materials may need to be accessed by:
If your organisation has specific access restrictions, tell us before the project begins.
Translation projects may contain personal, legal, commercial, financial or medical information. This can include contracts, court documents, corporate records, financial documents, medical reports, identity documents and other sensitive material.
For particularly sensitive projects, please provide any special handling requirements before work starts.
Some projects may require a non-disclosure agreement or other confidentiality arrangements. If your organisation requires an NDA, inform us before sending sensitive material.
You may provide your organisation’s NDA for review where appropriate.
Clients may also request specific arrangements relating to access, delivery, retention, deletion, technology use or internal company policies.
Shamil Translation does not use client documents for unrelated purposes.
However, some services may require access by personnel or service providers necessary to complete the client’s instructions, including translation, review, certification, notarization, delivery or other requested services.
Information may also need to be disclosed where required by applicable law, regulation, court order or a competent authority.
Different records may need to be retained for different periods depending on the project, client instructions, operational requirements and applicable legal or accounting obligations.
If your project has a specific retention or deletion requirement, tell us before confirming the order so the request can be reviewed.
Clients with confidential or restricted information should tell us about any technology-related requirements before the project begins.
This may include restrictions relating to machine translation, artificial intelligence, document systems, external platforms or other processing tools.
Before submitting documents, please make sure you are authorized to provide them for the requested service.
Where possible, send only the information reasonably necessary for us to review or complete the assignment.
If you are unsure whether sensitive information is required at the quotation stage, contact us first before sending the full document.
Client documents and project information are treated as confidential project material and are not intended to be disclosed to unauthorized parties.
Yes. If your project requires an NDA or another confidentiality agreement, contact us before sending sensitive material.
Access depends on the service and may include personnel required to coordinate, translate, review, format or deliver the project.
Yes. Tell us about any access, retention, delivery, technology or other document-handling requirements before confirming the project.
You may request a specific retention or deletion arrangement. The request may be subject to applicable legal, regulatory, accounting or operational requirements.
If you have an NDA, confidentiality requirement or question about handling a sensitive project, contact us before submitting the documents.
Building 7783, Sayda, Ad Duraihimiyah, Riyadh 12796
+966 50 844 3400
shamil@shamiltranslation.com
Road 2831, Block 428, Jawhara Plaza 2373, Office 21, Seef
+973 1700 9790
shamil@shamiltranslation.com