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Protecting your personal information and respecting your privacy.
At Shamil Translation, we respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store and safeguard information when you visit our website or use our professional language services.
This policy applies to our operations in the Kingdom of Bahrain and the Kingdom of Saudi Arabia.
Shamil Translation provides professional translation, certified translation, interpretation, proofreading and related language services in Bahrain and Saudi Arabia.
Our business is registered in both countries, with operational management coordinated through our Bahrain office.
Our website is www.shamiltranslation.com.
We collect information necessary to respond to enquiries, prepare quotations and deliver our services. This may include:
Documents submitted for translation may contain personal, legal, medical, financial, academic or other confidential information.
We use personal information for legitimate business and service-related purposes, including:
Client confidentiality is an important part of our professional services.
Documents are handled by authorized Shamil Translation office employees responsible for the relevant service. We do not provide client documents to freelance translators or submit them to artificial intelligence tools for processing.
Access to documents is limited according to the responsibilities of the employees involved in the project.
For further information, please read our Confidentiality & Document Handling page.
We use security measures designed to protect information submitted through our website, including SSL-encrypted connections and additional website security technologies.
We also apply organizational measures to restrict access to client information and protect it against unauthorized disclosure or misuse.
Although we take reasonable precautions, no electronic system or method of internet transmission can guarantee absolute security.
We use Tap Payments to facilitate online payments through our website.
Payment information necessary to complete a transaction may be processed by Tap Payments according to its applicable privacy and security practices.
Shamil Translation maintains relevant invoice, transaction and payment confirmation records for business and accounting purposes.
If a pricing discrepancy or overpayment occurs, we review the matter with the client and arrange a refund of any confirmed excess payment.
We use professional business systems to manage enquiries, communications, orders and customer relationships.
These include Zoho CRM, Microsoft 365 and website hosting and infrastructure services.
Relevant information may be processed by authorized technology and payment service providers to support our business operations.
Such processing is distinct from assigning client translation work to external freelancers or AI tools.
Our website uses cookies and similar technologies to support website functionality, maintain security and understand visitor interactions.
We use Google Analytics 4 and Google Ads technologies for website analytics and advertising performance measurement, where applicable.
These technologies may collect information about your browser, device, pages visited and website interactions.
You can manage cookies through your browser settings and any consent controls provided on our website.
We do not sell personal information or share client documents with freelance translators or AI service providers.
Information may be processed or disclosed when necessary for:
We seek to limit disclosures to what is necessary for the relevant purpose.
Shamil Translation operates in Bahrain and Saudi Arabia, with business management coordinated through Bahrain.
Information may be accessed or processed across our operations or through relevant technology service providers in other countries.
We handle such processing in accordance with applicable data protection requirements and relevant safeguards.
We retain information for as long as reasonably necessary to provide our services, maintain business records, respond to customer enquiries and meet applicable legal or contractual obligations.
Retention requirements may differ depending on the type of document, transaction or project.
Clients may contact us regarding specific document-retention or deletion requests, which will be considered subject to applicable obligations.
Depending on applicable law, you may have rights to request access to your personal information, obtain a copy, correct inaccurate information, request deletion in applicable circumstances or withdraw consent where processing relies on consent.
We will review privacy-related requests in accordance with the applicable laws of Bahrain and Saudi Arabia.
To submit a request, contact shamil@shamiltranslation.com.
Our website may contain links to external websites, communication services or other third-party platforms.
These providers may operate under their own privacy policies. We encourage visitors to review the privacy practices of external services they choose to use.
We may update this Privacy Policy to reflect changes in our services, business operations, technologies or applicable legal requirements.
Any updated version will be published on this page.
Email: shamil@shamiltranslation.com
Bahrain Office: Road 2831, Block 428, Jawhara Plaza 2373, Office 21, Seef, Bahrain
Phone: +973 1700 9790
Saudi Arabia Office: Building 7783, Sayda, Ad Duraihimiyah, Riyadh 12796
Phone: +966 50 844 3400